1. Introduction

1 on Sovereign Property Advisors (“we”, “us”, “our”) is committed to protecting your personal information and ensuring that your privacy is respected.
This Privacy Policy explains how we collect, use, store, share, and protect your information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African laws.

By using our website, services, platform, or submitting your information to us, you consent to the practices described in this policy.

2. Information We Collect

We collect and process personal information necessary to provide real estate services, including:

Personal & Contact Information

• Full name

• ID/Passport number

• Email address

• Contact numbers

• Residential or postal address

Property-Related Information

• Property address

• Ownership details

• Financial documents relevant to property transactions

Financial Information

• Affordability assessments

• Pre-qualification information

• Bank statements (when voluntarily submitted for services)

Website & Digital Information

• Cookies and browsing data

• IP address and device information

• Enquiry or contact form submissions

3. How We Collect Information

We collect information through:

• Our website contact forms

• WhatsApp, email, or telephone communication

• Property enquiries on third-party portals

• In-person property valuations or viewings

• Documentation submitted for offers and applications

• Public databases and property records

4. Why We Collect & Use Your Information

We process your information for legitimate business purposes, including:

Service Delivery

• Facilitating property sales and rentals

• Conducting valuations and market appraisals

• Preparing contracts and offer documents

• Communicating with buyers, sellers, landlords and tenants

Legal & Compliance

• Fulfilling FICA requirements

• Verifying identity and ownership

• Maintaining transaction records

Marketing & Communication

• Sending updates on new listings or opportunities

• Responding to enquiries

• Providing relevant property information
  (You may opt out at any time.)

5. Sharing of Personal Information

We do not sell or disclose your information to unrelated third parties.

We may share information with:

• Conveyancers

• Financial institutions (with your consent)

• Bond originators

• Credit vetting partners

• Property listing portals

• Service providers assisting us in business operations

• Law enforcement or regulatory authorities when legally required

All third parties are required to protect your information and use it only for the intended purpose.

6. Protection of Personal Information

We implement reasonable technical and organizational safeguards to secure your data, including:

• Encrypted digital storage

• Access controls and password protection

• Secure communication channels

• POPIA-compliant data handling practices

However, no system is completely secure, and we cannot guarantee absolute protection against all threats.

7. Data Retention

We retain personal information only for as long as necessary for:

• Completing a property transaction

• Legal or regulatory requirements

• Providing continued service

• Record-keeping obligations

Once no longer needed, your information is securely deleted or archived in accordance with POPIA.

8. Your Rights Under POPIA

You have the right to:

• Access your personal information

• Request correction or deletion

• Object to processing

• Withdraw consent

• Lodge a complaint with the Information Regulator

Information Regulator South Africa
Website: www.inforegulator.org.za
Email: complaints.IR@justice.gov.za

9. Use of Cookies

Our website may use cookies to:

• Improve user experience

• Analyse website traffic

• Personalise content

You may disable cookies in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updated version will be posted on our website with a revised effective date.

11. Contact Us

For any privacy-related queries or data requests, please contact:

1 on Sovereign Property Advisors
Email: admin@1onsovereign.co.za
Phone: 087-093-7178
Website: www.1onsovereign.co.za